What to do after a Flooding or Water Damage?

5 Steps to follow after a Flooding or Water Damage


An occurrence of floods is usually unexpected, leaving most home and office owners disturbed and worried.

Floods can cause serious damage to good within the home and office as well as damage to carpets, upholstery wooden floors, tiles and expensive electronic goods.

It is crucial that you prioritize your safety first and then attend to your home and commercial property as quickly as you can to prevent further damage in terms of possessions and health.

Water damage is not always caused due to natural causes, it can be caused by burst water pipes, overflowing bath and unexpected water leakages.

It is recommended to call water extraction professionals in ASAP to tend to your carpets, rugs and upholstery to prevent further damage, if it is too late it may be impossible to salvage.

A moist environment is the breeding ground for various bacteria, allergens and can even lead to mould.

1) Take Pictures:

The first and possibly most important step is to document the extent of flood damage before you extract any water or repair anything. It is best to take digital photos and videos, that can later act as proof to present to your insurance company.

2) Call your insurance company:

It is always recommended to get an insurance cover your home and commercial property for flood damage. File a claim with your insurance company and they will send out an assessor to assess the extent of the damage. The photos taken play a crucial role at this stage.

3) Protect your health:

Even if the flood water has been extracted out, it is best and recommended to boil water before consumption until authorities confirm that it safe to drink. As it may be contaminated with cleaning solutions and excess sewage water.

4) Check for mould:

 Mould growth occurs anywhere between 24-48 hours after flood damage. Once mould formation starts it is difficult to control it without professional help. It is recommended to take out any wet household items such as carpets, rugs, mattresses. Water Damage Restoration professionals can assist in restoring your home and office carpets and rugs.

5) Restore:

Flood water would have taken a toll on your home. Unfortunately, at times your home becomes uninhabitable for a couple of days. In such extreme cases, insurance companies may be able to assist with alternate options.


In case of an unfortunate flood or water damage. Our certified technicians will provide a detailed evaluation report and we can also work with your insurance company. Call us on 1300 946 946 or click here to request a callback or online free quote.


We are certified by Interactive Training International in “Complete Water Damage and Intro Applied Structural Drying” making us eligible to work with your insurance company while delivering our services with high skill and integrity.

Importance of Mattress Cleaning

Why Mattress Cleaning is so Important?

We have all heard the quote A good laugh and a good night’s sleep cures almost everything. An average person spends one-third of their life sleeping, for instance, if a person is 75 years years old they spend 25 years sleeping. That is a lot of time spent on your mattress! Experts recommend professional mattress cleaning every 8-12 months.

Every person takes pride in their clean living rooms and bedrooms. But, how often does one clean their mattress? We underestimate the colossal amount of bacteria, dirt, grime and sweat that builds up affecting the quality of air in your home.



Most of the mattresses are home to 1-2 million dust mites. Shocking, isn’t it? Mattresses are warm, cosy and moist making it the perfect home and breeding ground for mites and bugs.


You could be facing allergies or health issues and be blaming it on the food you eat or the new product you are using but in reality, your mattress could be the root cause.

Humans, on average shed 6 to 8 pounds of dead skin cells every year. Unhygienic and dirty mattresses cause several skin issues such as breakouts, allergies, bacterial infections In extreme cases, there could be mould and one such type of mould, Cladosporium, grows on damp mattresses and can lead to asthma, pneumonia, and fungal infections.



To keep your mattresses clean for health and hygienic reasons, experts recommend getting a mattress cleaning professionally done every 8-12 months. Always use a mattress protector, clean sheet every ten days and to replace or clean pillows every six months. 


We, at Who Who Carpet Cleaning and Pest Management use the latest hot water extraction technology to deep clean your mattress and remove any stains and spots. Deep steam cleaning your mattress will remove dust, grime, sweat and dust mites.

We also specialise in carpet cleaning, rug cleaning, upholstery cleaning, leather cleaning, tile and grout cleaning, water damage restoration, urine odour removal and stain removal treatments in all areas across Brisbane, Gold Coast, Sunshine Coast, Redlands, Ipswich, Melbourne and Sydney.


Call us on 1300 946 946 to get a free detailed quote or Visit our website www.whowho.com.au 

How to remove pet urine from your carpets?

How to remove pet urine from your carpets?

As pet owners, we have often wondered as to how and why our fur babies decide to have “accidents” only on the carpets! Accidents happen, there’s no need to panic. There are several methods of removing pet urine and the distinctive odor it carries from carpets without using chemicals that may be harmful to you or your pup.

Who Who Carpet Cleaning offers the best urine removal treatment in Brisbane. Be it dog urine removal, cat urine removal. We have got you covered. 


Removing the odor is extremely important to discourage your pet from choosing a regular spot to relieve him/herself in your home. Moreover, Pet urine is harmful to health

Tips to remove  pet urine stains and odour removal:

A) For fresh/new stains:

1)First things first, if the “leak” is fresh, it is recommended to blot as much as you can using a clean towel. Always blot, do not rub as rubbing will damage carpet fibers.

2) Make a cleaning solution with few drops of dishwashing detergent and water (1:2 ratio) and apply the solution on the spot. Let it sit for two minutes and remove excess solution with a clean towel.

B) For existing stains:

1) Combine two tablespoons of baking soda with a small cup of vinegar in a spray bottle. Apply the solution to the stained spot on your carpet and let it sit for five to ten minutes, experts recommend longer times depending on the severity and age of the urine stain.

Remove excess by blotting with a clean towel.

Immerse a clean towel in fresh water and dab over the surface.

2) Alternatively, baking soda can be sprinkled liberally on the soiled spot, and left overnight.

After the patch dries overnight, spray distilled white vinegar and dab gently to remove the stain.

Note: It is recommended to conduct a spot test before applying the baking soda and vinegar solution as they are both bleaching agents.

C) Store Bought Pet Urine Cleaners:

Several products are available in the market to remove the stain and smell of pet urine from carpets. They are loaded with enzymes that do the work and are non-toxic for your pets. “Enzymes are proteins that help kick off natural chemical reactions at the molecular level, and the enzymes in pet carpet care products attach themselves to the molecules that make up the urine and bacteria that feed on it (producing the foul odors) and catalyze their breakdown.”
Duration varies from brand to brand; some require 24 hours, while serious stains may take up to two weeks to completely dissolve the smell and stain.

D) Professional Carpet Cleaners:

If all else fails, Contact a professional carpet cleaning company to remove the urine stain and urine odor. Carpet cleaning professionals such as Who Who Carpet Cleaning and Pest Management use the latest technology and state of the art equipment to deep clean your carpets, removing the stain as well as the odor. All cleaning materials utilized by Who Who are petsafe and child safe.

Professional Urine Treatments and Cleaning Professionals adopt the best techniques and methods to remove pet urine from your carpets and upholstery. You can read more about our specialised professional urine removal process here


Who Who Carpet Cleaning and Pest Management have over 20 years experience in the industry.

We provide a wide range of services: Carpet cleaning, Rug cleaning, Mattress cleaning, Upholstery cleaning, Leather cleaning, Tile and Grout cleaning and Pest Management in all areas across Brisbane North, Brisbane South, Brisbane East, Brisbane West, Ipswich, Gold Coast, and Sunshine Coast.

For more information or queries call 1300 946 946 or Contact Us here.

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